HELP SECTION


Introduction
Installing The Flash Player
How Do I Change My Monitor Settings?
Who Can I Contact For Any Questions Or Advice?

 

Introduction

Welcome to the ULHAQ BROTHERS web site. This section may answer some of your enquiries, however, if you continue to experience problems viewing this web site, please click the following link for information on contacting us 'Contact Us'.

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Installing The Flash Player


You may have noticed on the introduction page an animation that is played just before entering the web site. If you cannot see this, then you need a small 'plug-in', which is a technical term for a Flash player that is needed to view the animation.

1. Click on the following link which will take you to the Macromedia Web Site where you can download the player for free 'http://www.macromedia.com'.

2. This will take you to the the flash plug-in page.  The page will carry out a small survey and ask a few

questions regarding the type of your machine and your email address etc.  Answer these questions, if you

are not sure, you need to download a Windows95 or Windows98 flash plug-in.

3. A small button next to the flash icon needs to be clicked, and the free download of the flash player will

begin.

4. After a couple of minutes, the software will have been downloaded.  You need to find where the file has

been downloaded to and click on the icon twice with the left mouse button.  The computer will now begin

installing the plug-in and after a few seconds, a message will appear to confirm that the plug-in has been

successfully installed.

5. Go back to the home page of the Luton Council and you should be able to see the animation in the top

right of your screen.

6. If you are still experiencing problems, email us by clicking on the 'Contact Us' icon on the main page.

You only ever need to download the flash plug-in once.


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How Do I Change My Monitor Settings?

It is recommended that you view this web site in 800 x 600 display mode.

To change the monitor setings on your PC, just follow the following instructions;

 

1. Left click on the 'Start' button located on the bottom left of your screen.

2. Follow the menu up to 'Settings' and then right towards 'Control Panel'  Once the control panel is 

highlighted, click the left mouse button once.

3. You will now see another menu with lots of icons/pictures.  Look for the 'Display' icon, (a blue 

monitor) and click left mouse button twice to bring up the screen menu.

4. Just below the 'Display Properties' title, you will see some buttons.  Look for the the 'Settings' tab

and left click once with the mouse.

5. Near the bottom, you will see 2 menus.  The one on the left, entitled 'colours' will have a drop

down bar that will allow you to change your colour resolution.  Make sure it is set to at least 16-bit 

colour (you may set it to 24-bit or 320bit if you wish).  

6. To the right of the 'colours' box, you will see another box entitled 'Screen Area'.  Here you are able to

change the resolution of our screen by holding down the left mouse button on the scrolling arrow

and dragging it left or right by simply moving the mouse left or right.  Set it to 800 x 600.

7. Click once using left mouse button on the 'Apply' box on the bottom right of the 'Display 

Properties' box and then click left mouse button on 'OK' which is 2 boxes to the left of the 'Apply'

button.  Your PC may ask you a confirmation or other similar question.  Click 'OK' and your PC

will re-start with your new settings.  (Please note, due to different configurations of PC's, the computer

may not need to re-start for the changes to take effect)

8. If you are still experiencing problems, email us by clicking on the 'Contact Us' icon on the left.

You only ever need to do this once, until you wish to re-change your settings.

 

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Who Can I Contact For Any Questions Or Advice?

Any comments you wish to make are very welcome and you can send us your comments by clicking on the

the following link 'Contact Us'.


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